Privacy Notice
R.M Plumbing & Heating · Last updated: June 2026
R.M Plumbing & Heating ("we", "us") is committed to protecting your privacy. This notice explains how we handle the personal information you provide through our website.
Who we are
R.M Plumbing & Heating is a plumbing and heating business based in Redhill, Surrey, serving Surrey and Kent. For any questions about your data, contact us at R.Mplumbing@outlook.com.
What we collect
When you complete our enquiry form, we collect your name, phone number, email address, postcode, and the details you provide about your project.
Why we collect it
We use this information solely to respond to your enquiry, provide a quote, and arrange any work you ask us to carry out. Our legal basis for processing this data is legitimate interest — namely, responding to a request you have made to us.
How we use it
Your details are used only to contact you about your enquiry and the services we provide. We do not sell, rent, or share your information with third parties for marketing purposes.
Who processes your data
Our website and enquiry system are operated on our behalf by Nobar Systems, who act as our data processor under a written agreement and only handle your data on our instructions. Enquiries are delivered to us by email and SMS using trusted service providers.
How long we keep it
We keep enquiry information only as long as necessary to respond to your enquiry and provide our services, after which it is securely deleted.
Your rights
You have the right to request a copy of the personal data we hold about you, ask us to correct it, or ask us to delete it. To do so, contact us at R.Mplumbing@outlook.com. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.